Any order placed after 9.00am may not be dispatched until the next working day. If your item has not arrived within 5 working days on either service then please contact us by email orders placed up until 9.00am are dispatched the same working day. Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. Triumph Direct use Royal Mail for smaller items and DHL for larger items (UK Shipping only) Refunds of any returned order will be of items, not the services incurred. In addition, any charges for import clearance will be paid by you, the customer. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. Triumph Direct recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. It is accepted by you that Triumph Direct has no control over additional charges in relation to customs clearance. Any such charges levied in relation to customs clearance must be paid by you. If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. If your order is urgent, we highly recommend choosing our Express delivery option, which uses DHL. Royal Mail staff are periodically striking, which impacts the delivery time. Please be aware that orders under £50 that are shipped using our standard delivery option are usually sent via Royal Mail.
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